Question 1

What types of loans do you offer?

Accepted Answer

We offer a wide range of finance options including consumer car loans, business and commercial vehicle finance, equipment finance, green vehicle loans for EVs and hybrids, and refinancing solutions. Whether you're buying new or used, we'll find the right fit for your situation.

Question 2

What's the difference between secured and unsecured loans?

Accepted Answer

A secured loan uses the vehicle as collateral, typically offering lower interest rates. An unsecured loan doesn't require collateral but usually has higher rates. For most vehicle purchases, secured loans offer the best value.

Question 3

What is a comparison rate and why does it matter?

Accepted Answer

A comparison rate includes the interest rate plus most fees and charges, giving you a more accurate picture of the loan's true cost. Always compare loans using the comparison rate, not just the advertised interest rate.

Question 4

What is a balloon payment?

Accepted Answer

A balloon payment is a lump sum due at the end of your loan term. It reduces your monthly repayments but means you'll need to pay or refinance a larger amount at the end. It suits those who upgrade vehicles regularly or want lower monthly costs.

Question 5

Can I pay off my loan early?

Accepted Answer

Yes. Most of our loan products allow early repayment. Some fixed-rate loans may have break costs, but variable rate loans typically have minimal exit fees. We'll always explain any applicable fees before you commit.

Question 6

What happens if I miss a payment?

Accepted Answer

If you're struggling with repayments, contact us immediately. We work with our lenders to find solutions like hardship variations or payment plans. The earlier you reach out, the more options we have.

Question 7

What is a Chattel Mortgage?

Accepted Answer

A Chattel Mortgage is a business finance option where the lender provides funds to purchase a vehicle, and the vehicle acts as security for the loan. You own the vehicle from day one, can claim GST on the purchase, and claim interest and depreciation as tax deductions. It's ideal for ABN holders.

Question 8

Who is eligible for a Chattel Mortgage?

Accepted Answer

Available to businesses, sole traders, partnerships, companies, and trusts with an ABN. The vehicle must be used primarily for business purposes (more than 50%). It's not available for personal use vehicles.

Question 9

What are the tax benefits of a Chattel Mortgage?

Accepted Answer

You can claim the GST on the purchase price (if registered for GST), interest payments as a tax deduction, depreciation over the vehicle's effective life, and running costs. This significantly reduces the true cost for your business.

Question 10

Can I include a balloon payment with a Chattel Mortgage?

Accepted Answer

Yes, you can structure a Chattel Mortgage with a balloon (residual) payment at the end of the term. This reduces your monthly repayments. At the end, you can pay out the balloon, refinance it, or trade in the vehicle.

Question 11

What is a Novated Lease?

Accepted Answer

A three-way agreement between you, your employer, and a finance company. Your employer deducts lease payments from your pre-tax salary, reducing your taxable income. It bundles running costs (fuel, insurance, servicing, registration) into one payment.

Question 12

How does your quote process work?

Accepted Answer

Fill out our 2-minute online form and we'll provide personalised options within hours. There's soft credit check to start at quote stage, so your credit score stays protected. Once you're happy, we guide you through the full application.

Question 13

Is there really soft credit check to start for the initial quote?

Accepted Answer

Correct. The initial quote is based on the information you provide and doesn't require a credit check. A credit check only happens when you decide to proceed with a formal application.

Question 14

How long does approval take?

Accepted Answer

Most approvals come through within 24 to 48 hours of submitting a complete application. Some straightforward applications are approved same-day.

Question 15

What documents will I need?

Accepted Answer

Typically valid ID (driver's licence or passport), recent payslips or proof of income, and details about the vehicle you're purchasing. Bank statements are submitted via our secure illion link (read-only), not manual uploads. Self-employed applicants may need tax returns and business financials.

Question 16

Do you work with people who have bad credit?

Accepted Answer

Yes. We have access to specialist lenders who consider applications from people with credit challenges. While rates may be higher, we can often find solutions that mainstream lenders cannot.

Question 17

Will I get feedback if I'm not approved?

Accepted Answer

Always. If we can't secure approval, we'll explain why and provide guidance on what you can do to improve your chances in the future. Honest, transparent communication, no ghosting.

Frequently asked questions.

We understand the frustrations

How loans work

Chattel Mortgage

Novated Lease

Business finance options

Our process

Still have questions.